Please read carefully till the end
We sent an AIRBEAT ONE BeatBag voucher to all of you, who already had a 3-day festival ticket (normal or VIP) and supported us by converting their ticket for the following year.
You can pick up the BeatBag next year during AIRBEAT ONE at our merchandise booth.
Everyone who wants to support us by buying a 3-day festival ticket (normal or VIP) until 31.12.2020 at the latest will also get a BeatBag voucher for free!
Here are our details about the ticket/voucher procedure:
- all the following possibilities apply regardless of the personalization status of the tickets
- only the complete order can be processed
- if you have ordered more than once, you can change the options for each of these orders.
ATTENTION: Only rightful owners (the person who placed the order with the e-mail address used for the order or who received the tickets via our official ticket transfer ) can use the options!
If you have purchased tickets from a friend, a third-party ticket platform or similar without having used the official ticket transfer on our website, the seller (the rightful owner) must carry out the process. The rightful owner must then provide you with the new tickets or the voucher. We can not accept liability for any ticket purchase that has been made outside of our approved official channels.
We offer you the following possibilities:
ticket exchange for the event in 2021
- The due date has already passed. You can´t change your order any more.
If you haven´t updated your order to 2021, your order has been changed into a voucher, which you should have got via e-mail already.
ticket exchange into a voucher or (partial) donation
- You can find an overview for which events you can redeem your voucher in the future at www.me-events.de/code .
- If the voucher has a higher value than the new purchase, you will receive the remaining amount again as a voucher. Please make sure that you receive a separate mail after your order.
- If your purchase value for the new event is higher than the value of the voucher, you have to pay the additional costs at the end of the purchase process.
- The vouchers are sent by Paylogic or Festicket via email.
- The vouchers are not personalized and can also be given to other people.
- Your claim to already purchased pre-sale price levels and camping sites will not apply in case of the voucher. In this case you only have the possibility to buy contingents that are not already sold out.
If you experience problems please contact the customer service of your ticket dealer directly.
refund of the order
- If you have not found an alternative event until 31.12.2021 in which you can participate, you can apply for a refund of the voucher in the beginning of 2022 at email@example.com.
- For hardship cases, please contact our Support at firstname.lastname@example.org from the original buyers' e-mail-address. Please send corresponding documents as an attachment to the email which can confirm that the voucher cannot be redeemed due to your personal circumstances. Also add your order number, state your ticket dealer and the e-mail you used for completing the order.
Your AIRBEAT ONE crew.