A refund of purchased tickets is basically not possible.
If you have booked a travel cancellation insurance and the reason of the cancellation is covered by the insurance, cancellation and cash return is no problem (this is valid for Paylogic customers). Festickets do not give the possibility to book insurance. So if you want to take out insurance you should book your tickets directly in our ticket shop.
You can find all information about the refund protection by Paylogic here.
You can reach the customer service of Paylogic here.
Please note: Some travel cancellation insurances include protection in case of avoidance of a sale. Please ask your insurance for more information.
Attention, the barcode of a ticket can only be scanned once. We recommend only taking tickets from other people if you really trust them. If you would like to give away your ticket to others you should use pages like ticketswap for example, because abuse is not possible.
Be also aware of not publishing any photos of your tickets with visible barcode.