validity & refund policy of tickets

The tickets are not personalized and the printed name on it doesn’t matter. A refund of purchased tickets is basically not possible.

If you have booked a travel cancellation insurance and the reason of the cancellation is covered by the insurance, cancellation and cash return is no problem (this is valid for Paylogic customers). Festickets do not give the possibility to book insurance. So if you want to take out insurance you should book your tickets directly in our ticket shop.

You can find all information about the refund protection by Paylogic here.
You can reach the customer service of Paylogic here.

You can find all information about the refund protection by Festicket here.
You can reach the customer service of Festicket here.

Please note: Some travel cancellation insurances include protection in case of avoidance of a sale. Please ask your insurance for more information.

Attention, the barcode of a ticket can only be scanned once. We recommend only taking tickets from other people if you really trust them. If you would like to give away your ticket to others you should use pages like ticketswap for example, because abuse is not possible.

Be also aware of not publishing any photos of your tickets with visible barcode.