You lost, deleted or didn’t receive your ticket? You can use LOST MY TICKET to get your ticket send to you a second time. If you can´t receive your ticket that way, please contact the customer service of your ticket provider.
Customers of Paylogic:
Answers to some frequently asked questions: https://customerservice.paylogic.com
Support via e-mail: https://customerservice.paylogic.com/hc/de/requests/new
send tickets again: https://account.paylogic.com/i-lost-my-tickets
The tickets are only sent as e-tickets via E-Mail. At the moment we, unfortunately, do not offer printed tickets.
Please note: Also take a look at your E-Mail spam folders, if the E-Mail is there. Links do not work in the spam folders! Many freemail providers (e.g. Gmx, Web.de etc) delete E-Mails after a certain time automatically.