If you are unable to attend the festival and would like to pass on your already personalized ticket to a friend or acquaintance, you can transfer your ticket to another person via Ticket Transfer.
You can do this via the personalization page.
- Click on the "Order Status" or "Personalize" button in the order confirmation email.
- On the personalization page, the option "Transfer" appears, under which all personalized tickets of the order are listed.
- Select "Transfer" and click on "Next". Now you can enter the email address of the person who is to perform the ticket transfer (and pays for it).
- The selected person will now receive a link via email to perform the transfer.
- Enter the payment data of the ticket recipient. After clicking on "Confirm" the payment will be executed.
- After the payment has been completed, the ticket data of the new ticket holder can be re-entered via the "Personalize" button.
As soon as the ticket transfer has been completed, the recipient receives a new ticket with a new barcode. The barcode of the original ticket becomes invalid after the transfer.
Please note, however, that as the original purchaser of the ticket, you retain the rights to the order and continue to be the contact person for the order. Therefore, only give the ticket to someone you are in contact with.