You will receive your voucher by mail from your ticket provider.
Please also check your spam folder.
If you can not find the voucher or otherwise encounter problems,
please contact your ticket provider directly.
Buyers from Paylogic:
Answers to some frequently asked questions: https://customerservice.paylogic.de/?event=Airbeat%20One
Support by e-mail: https://customerservice.paylogic.fr/hc/de/requests/new
Resend ticket: https://consumer.paylogic.nl/tickets/
Buyers of Festicket:
Festicket support can be reached via the following link:
Vouchers can be redeemed at our ticket stores for our events.
Vouchers were issued due to the ongoing COVID-19 pandemic and are still valid in 2022.
The vouchers are not personalized. You can simply pass the code on.
If you place a new order and pay with the amount of the voucher, a new voucher will be issued if the balance is more than sufficient.
The remaining amount will be issued as a voucher to the person who received the first voucher.
If the balance of the voucher is not sufficient for the new order, an additional payment will be required.
If an order is canceled, the code is blocked for about 20min.
If you want to refund your voucher from Festicket or Paylogic, you can use the following form: https://formular.me-events.de/.
Please note that we can only consider complete information.
The form is processed regularly.
The payout is usually after 4-6 weeks on your original payment method.
If you have used another ticket provider than Paylogic or Festicket,
please contact us.